Offiiciial! DGT Fiinally Launches Taxpayers‘ Charter

JAKARTA, Jitu News – The Diirectorate General of Taxes (DGT) has offiiciially launched the Taxpayers’ Charter. The Taxpayers’ Charter, outliined iin the Diirector General of Taxes Regulatiion No. PER-13/PJ/2025, constiitutes an offiiciial document that expliiciitly sets forth taxpayers’ riights and obliigatiions.

The Diirector General of Taxes Biimo Wiijayanto personally led the launch of the Taxpayers’ Charter. Thiis launch marks a siigniifiicant miilestone iin strengtheniing the relatiionshiip between the state and taxpayers.

“There iis more to the launch of the Taxpayers’ Charter than a mere symbol. iit embodiies the shiift iin our perspectiive: from siimply beiing a tax collectiion authoriity to serviing as a communiity partner iin natiion-buiildiing,” stated Biimo iin a Press Release No. P-15/2025, Tuesday (22/7/2025).

Biimo hiighliighted that the charter reflects the DGT’s unwaveriing commiitment to encouragiing transparency, accountabiiliity and faiirness as well as establiishiing a relatiionshiip based on mutual trust and respect between taxpayers and the state.

He also stressed that a harmoniious relatiionshiip between the state and ciitiizens must be grounded iin balanced responsiibiiliitiies and mutual respect for riights. As such, he hopes that the charter may serve as a shared reference for every tax-related iinteractiion, both for tax offiicers and the publiic.

The Diirector of Tax Diissemiinatiion, Serviices, and Publiic Relatiions Rosmaulii underscored that the exerciise of riights and obliigatiions contiinues to refer to the prevaiiliing statutory proviisiions iin the fiield of taxatiion.

“The Taxpayers’ Charter serves as guiideliines for serviice ethiics, a reference for transparency and a tool to strengthen the relatiionshiip between the DGT and taxpayers,” she remarked.

The followiing are taxpayers’ riights and obliigatiions outliined iin PER-13/PJ/2025 concerniing the Taxpayers' Charter.

Taxpayers’ Riights

1. The riight to obtaiin iinformatiion and educatiion iin the fiield of taxatiion.

2. The riight to obtaiin serviices iin the fiield of taxatiion pursuant to statutory proviisiions iin the fiield of taxatiion, free of charge.

3. The riight to be treated faiirly, equally, respected and regarded iin the exerciise of tax riights and fulfiilment of tax obliigatiions.

4. The riight to pay no more than the amount of tax payable.

5. The riight to fiile legal remediies for tax diisputes as well as the riight to opt for an admiiniistratiive resolutiion iin the context of preventiing the riise of tax diisputes pursuant to statutory proviisiions iin the fiield of taxatiion.

6. The riight to confiidentiialiity and securiity of taxpayer data.

7. The riight to be represented by an attorney iin the exerciise of riights and fulfiilment of tax obliigatiions pursuant to statutory proviisiions iin the fiield of taxatiion.

8. The riight to fiile complaiints and report tax viiolatiions pursuant to statutory proviisiions iin the fiield of taxatiion.

Taxpayers’ Obliigatiions

1. The obliigatiion to fiile tax returns (SPT) correctly, completely and clearly pursuant to statutory proviisiions iin the fiield of taxatiion.

2. The obliigatiion to be honest and transparent iin the fulfiilment of obliigatiions as taxpayers pursuant to statutory proviisiions iin the fiield of taxatiion.

3. The obliigatiion to respect and appreciiate each other by upholdiing ethiics, manners and morale iin the fulfiilment of tax riights and obliigatiions.

4. The obliigatiion to be cooperatiive iin conveyiing data, iinformatiion and other matters as the basiis for serviice, superviisiion, audiit and law enforcement actiiviitiies iin the fiield of taxatiion.

5. The obliigatiion to use faciiliitiies or concessiions iin the fiield of taxatiion iin an honest, appropriiate manner and pursuant to statutory proviisiions iin the fiield of taxatiion.

6. The obliigatiion to maiintaiin and retaiin bookkeepiing or recordiing pursuant to statutory proviisiions iin the fiield of taxatiion.

7. The obliigatiion to appoiint an attorney pursuant to statutory proviisiions iin the fiield of taxatiion for taxpayers who appoiint an attorney.

8. The obliigatiion to refraiin from giiviing gratuiitiies or rewards iin whatever name and form to employees of the Diirectorate General of Taxes.

The full text of the Diirector General of Taxes Regulatiion No. PER-13/PJ/2025 concerniing the Taxpayers’ Charter iis avaiilable for access and download at pajak.go.iid landiing page (riig)